You can find helpful tips and answers to frequently asked questions about hansgrohe’s guarantee conditions here. Select your desired question below and view the answer.
Does hansgrohe offer a guarantee voluntarily in addition to the legal warranty?
Top quality is a fundamental component of the Hansgrohe corporate philosophy. That is why we offer consumers a voluntary five-year manufacturer's guarantee on our products. You can find the prerequisites and details of this guarantee in the Guarantee Conditions.
Is the manufacturer’s guarantee for the product invalidated when service parts are replaced?
Among others, an essential prerequisite for maintaining our guarantee conditions is the professional installation of the product. When replacing spare parts, this process is detailed in the service instructions. We have compiled further information on this subject in our Guarantee Conditions.
Whom should I contact if I have complaints?
hansgrohe distributes its products to its customers via wholesalers, the trades, and retailers. This means the customer has a warranty claim primarily against the direct seller, i.e. the retailer/seller, but not against the manufacturer. Please contact the point of sale for your product in the event of complaints.
How long is the warranty period for hansgrohe products?
In principle, the buyer of a product has a warranty claim against the seller for a certain duration. Since hansgrohe distributes its products to its customers via wholesalers, the trades and retailers, this means the customer has a warranty claim primarily against the direct seller (i.e. against the trade or retailer, but not against the manufacturer). In case of any warranty claims, please contact the outlet where you purchased your product. You can find more detailed information on the guarantee on hansgrohe products here.
